- HOW LONG DO I HAVE TO WAIT FOR MY ORDER?
You will get it sooner than you think! We try to send all order as quickly as possible, Monday till Friday. There might be some slight delays, depending on how far from us you live, but nothing drastic. In the EU you will get the package in up to 5 working days, in the rest of the world you will have to wait around 12 working days.
- HERE ARE YOUR SHIPPING OPTIONS:
Germany - DPD - 2-3 working days - FREE
Rest of European Union - DPD - 2-5 working days - FREE
North and South America - USPS / Postal Service - 10-14 working days - Free
Switzerland - Swiss Post - 9-12 working days - Free
Norway - Posten - 8-12 working days - Free
FREE STANDARD SHIPPING on all orders!
- CAN I TRACK MY ORDER?
Of course! All of our shipping options is fully trackable so you can know exactly where your package is and how long until you get it. You will get an email as soon as your package is sent! Exciting!
- I REALLY WANT TO BUY SOMETHING! HOW CAN I PAY?
We will gladly accept:
Credit or debit cards: MasterCard, Visa, Visa Electron, American Express, Maestro and Diners Club, JCB (japan only), Discover
Online payments: PAYPAL and Sofort Banking.
The number of countries that can use these methods is constantly growing and it will probably work for you right now. If your preferred method of payment isn’t listed please contact us and if possible, we will try to include it in the nearest future. We are constantly working on bringing you new and safe payment methods for your convenience.
- BUT IS USING MY CREDIT CARD ONLINE SAFE?
It is with us! We use CHECKOUT.COM, which is considered to be one of the safest system for all kind of online payments. It’s a subsidiary of PayPal, so you can be sure that your Credit Card information is in good hands, and that your Credit Card will be accepted without any issues. We consider Credit Cards as one of the best and most convenient methods of online payments, and we can wholeheartedly recommend it to pay for your order this way.
- IS THERE A WAY TO GET A DISCOUNT?
Be active in our community! Share, comment, send us your photos! We often organize small giveaways and contests.
Follow our accounts on facebook and instagram to find out more!
- DO I NEED AN ACCOUNT TO PLACE AN ORDER?
You don't need an account, but we really recommend it! It will be easier for you to make the order next time. If you don’t want to create an account, no problem! You only need e-mail address to make the order.
- I HAVE AN ACCOUNT BUT I FORGOTTEN MY PASSWORD, WHAT SHOULD I DO?
It’s really simple, just click on the LOGIN page and then „FORGOT MY PASSWORD?” Follow the steps and you are done!
- HOW DO I PLACE AN ORDER ON YOUR SITE?
Find the product you like, pick the size you want to order and click „ADD TO CART", if you’re happy with your choice you can click the “Proceed to CHECKOUT” button, or you can check your cart in the full detail with „VIEW CART”. If you want to buy something else, click the “X” button in the upper right corner of the mini-cart. Now you can choose to register a new account (it will be worth it once our loyalty program will kick off), or buy something as a Guest. Fill all your Billing Information and you’re done!
- CAN I ORDER ON THE PHONE?
Of course, the website is fully responsive and it works perfectly on the phone!
- WHERE CAN I FIND SIZE AND FIT ADVICE?
When you are on the product page just click on the „SIZES” tab. All the information you need is there!
- WHEN I TRY TO PLACE AN ORDER I’M GETTING SCARY LOOKING ERROR MESSAGE. HELP!
First and foremost, be sure to check if all the info you’ve provided in 100% correct. Check twice, because everybody makes mistakes! If you’re sure that you were correct and the fault is on our side, please contact us at email@example.com or on LiveChat and we will do everything we can to help you out!
- I’VE CHANGED MY MIND AND I WANT TO CHANGE MY ORDER. HOW?
Don’t worry about it! Contact us as at firstname.lastname@example.org or on LiveChat in the first two hours and we will change it no questions asked!
After this time it can be hard to do, because we work so fast your order can already be shipped!
- I WANT TO CANCEL MY ORDER. HOW?
Contact us as at email@example.com or on LiveChat in the first two hours and we will cancel your order. No hard feelings, we promise!
- CAN I RETURN MY ORDER?
Of course! You can return your item within 7 days of delivery. Send it back to us and we will give you a refund within 30 days. We’ve got a few conditions for that though: item’s
- condition has to be perfect
- you need to include the original receipt
- you need to include the confirmation message that you’ve got after the purchase
- I FEEL LIKE I’M WAITING TOO LONG FOR MY ORDER AND I REALLY WANT IT NOW. WHAT’S HAPPENING?
We’re really sorry but it happens sometimes, especially during the peak of the season. Sometimes we get so much orders can’t provide enough supply for the demand (first world problems). But relax! We haven’t forgotten about you, your order will get to you and trust us, it will be so worth it! Of course you can alkyds contact us on firstname.lastname@example.org or LiveChat to get more details!
- MY ORDER SHIPPED, BUT THERE’S SOMETHING WRONG WITH IT. WHAT NOW?
Really? You serious? We don’t know what to say, it has never happened before.
But if you ARE serious - don’t worry! Email us at email@example.com or on LiveChat and will look into it.
You will probably have to send the item back and we will refund it or send you another one, and this time it will be perfect!